Cymbiose AI Privacy and Compliance FAQs

1. What kind of information does Cymbiose AI collect?

• We collect information that's necessary to provide our services and improve your experience. This includes:
  • Account Information: Your name, email, professional credentials, etc.
  • Usage Data: How you interact with the platform (e.g., features used, session durations).
  • Client Data (with consent): Limited client information (demographics, session notes) to provide culturally competent AI insights.
  • Optional Data: You can choose to share additional data like session recordings or connect your Google Calendar for appointment syncing.

2. How does Cymbiose AI protect my data?

• We take data security seriously. We use a combination of technical and organizational measures to protect your information, including:
  • Encryption: Your data is encrypted both in transit and at rest.
  • Access Controls: We limit access to your data to authorized personnel only.
  • Secure Infrastructure: We use reputable cloud providers with strong security measures.
  • Regular Audits: We conduct regular security audits to identify and address any vulnerabilities.

3. Does Cymbiose AI comply with HIPAA?

• Yes, we are committed to HIPAA compliance. We've implemented the necessary safeguards to protect your clients' Protected Health Information (PHI).
• Our Business Associate Agreement (BAA) outlines our responsibilities and ensures we handle PHI in accordance with HIPAA regulations.

4. How does Cymbiose AI use my data to improve its AI models?

• With your consent, we may use anonymized and de-identified data from your sessions to train and improve our AI models. This helps us provide more accurate and culturally sensitive insights and suggestions.
• We never use any personally identifiable information or PHI in our AI training process.

5. Can I access and control my data?

• Absolutely! You can access, update, or delete your personal information at any time through your account settings.
• You can also manage your communication preferences and opt out of certain data uses.

6. Does Cymbiose AI sell my data to third parties?

• No, we never sell or rent your personal information to any third parties.
• We may share limited data with trusted partners or service providers who assist us in delivering our services, but only with appropriate safeguards in place.

7. What happens to my data if I delete my account?

• When you delete your account, we will deactivate it and remove your personally identifiable information from our active systems.
• We may retain some anonymized and aggregated data for a limited period to comply with legal obligations or for internal analytics purposes.
• After the retention period, all your data will be permanently deleted from our servers and backups.

8. How can I contact Cymbiose AI if I have privacy concerns?

• If you have any questions or concerns about our privacy practices or how we handle your data, please don't hesitate to contact us at privacy@cymbiose.ai

Remember:

• We strive to be transparent about our data practices and empower you to make informed choices about your privacy.
• We are committed to continuous improvement and will regularly update our FAQs and policies as our platform evolves.