Cymbiose AI: Your Privacy, Our Priority

Last Updated: August 2024

We're Committed to Your Privacy

At Cymbiose AI, we understand that your privacy is important. That's why we're committed to keeping your personal information, including any sensitive health information, safe and secure.

1. What We Collect

We collect information to help your therapist provide you with the best possible care and to continually improve our app.

  • Basic Info: The language you speak.
  • Health-Related Info: Details you share during therapy sessions about your health, habits, and lifestyle.
  • Session Details: This includes transcripts, insights generated by our AI, and any notes your therapist creates.
  • How You Use the App: We keep track of things like session length to understand how people use Cymbiose AI and make it even better.

2. How We Use Your Data

We'd love to use your data (anonymously) to enhance our app and make it even more helpful for you and your therapist. But it's your choice, and you can always change your mind!

  • Making the App Better: With your consent, we'll use bits of information from your sessions (without any identifying details) to train our AI. This helps us improve features and provide more personalized insights to your therapist.
  • It's Your Choice: You don't have to give us this permission – you can still use the app without it.

3. How Your Data Helps

Think of Cymbiose AI as a super-smart notebook for your therapist. It uses AI to create notes and offer insights based on your sessions. By letting us use your anonymized data, you're helping us teach the AI to understand the nuances of therapy and provide even better support to therapists everywhere.

  • Your Privacy is Protected: We take de-identification seriously, following HIPAA guidelines. You can learn more about how we keep your information safe here.
  • Questions? We're happy to chat! Reach out to us at privacy@cymbiose.ai

4. Who We Share Your Data With

We only share your data when necessary to provide our services or if required by law. This may include:

  • Trusted Partners: Companies we work with to help us run the app (think hosting providers or payment processors). They're contractually obligated to keep your data safe.
  • Integrations: If you or your therapist use other apps that connect with Cymbiose AI, we might share some data to make those integrations work smoothly.
  • Legal Requirements: In rare cases, we might need to share your information if required by law or a court order.

5. Where We Store Your Data

If you're based in the EU, Switzerland, or the UK, some of your data might be stored with our trusted partners outside these regions. But don't worry, we ensure these transfers are secure and follow all data protection laws.

6. Keeping Your Data Safe

We use top-notch security measures to protect your information. We're talking industry-standard encryption and strict access controls. Learn more in our Privacy and Compliance FAQs.

7. Your Rights

You have the right to:

  • See and correct your data.
  • Ask us to delete your data under certain circumstances
  • Limit how we use your data.
  • Withdraw your consent at any time.
  • Get a copy of your data or have it transferred to another service (if possible).
  • Object to how we use your data.
  • File a complaint if you have concerns.

8. HIPAA Compliance

We take HIPAA compliance seriously. You can find all the details about how we protect your health information on our HIPAA page here.

9. Changes to this Policy

We might update this policy occasionally. We'll let you know about any big changes.

Contact Us

If you have questions or concerns about our Privacy Policy or data practices, please contact us at privacy@cymbiose.ai

By using Cymbiose AI, you agree to the terms of this Privacy Policy.

Effective Date:

2024