Cymbiose AI 10DLC and A2P Messaging Compliance and Communication Policy

By providing your phone number and consenting to receive messages from us, you agree that Cymbiose AI may use your 10-digit long code (10DLC) number for text messages and calls related to:

  • Marketing and Promotions: We might send you information about new features, special offers, or other news we think you'll find interesting.
  • Product Updates & Policy Changes: We'll keep you informed about any important changes to Cymbiose AI or our policies.
  • Reminders: You may receive helpful reminders about your account, upcoming appointments, or other relevant information.
  • Account Verification: We may use your phone number to verify your identity and protect your account.
  • Client-Clinician Communication: With your explicit consent, we may facilitate communication between you and your clients via text messages, strictly adhering to HIPAA regulations and any other applicable privacy laws. These messages may include appointment reminders, homework assignments, or other therapeutic communications as directed by you.

A2P Registration and Compliance

Cymbiose AI follows all the rules for Application-to-Person (A2P) messaging. This means:

  • We're registered with the right carriers and platforms.
  • We stick to guidelines on how often and what we can send you.
  • We work hard to prevent spam and other unwanted messages.

Managing Your Preferences

You're in control! You can change how often or if you receive messages from us:

  • Unsubscribe: Follow the instructions in any message we send.
  • Contact Support: Reach out to our team, and we'll update your preferences.

Data Protection and Security

Protecting your privacy is important to us. We use industry-standard security measures to safeguard your information. For more details, please check out our full Privacy Policy.

Changes to this Policy

We might update this policy occasionally, and we'll let you know about any big changes.

Questions?

If you have any questions or concerns about our messaging or data practices, feel free to reach out to our support team at privacy@cymbiose.ai